We want to be sure you are pleased with your purchases. Please reach out to discuss the return.
Gowin Memorials has a 30-calendar-day return policy, starting the day the piece is received. Any return must be preceded by written approval from Gowin Memorials.
To be eligible for a return, your item must be unused and in the same condition that you received it. The weight and complex shapes of our products necessitate that they are returned in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
To return your product, you should mail your product to Gowin Memorials 4343 W 117th Way, Westminster, CO, 80031, United States. You will be responsible for covering the non-refundable shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.