Frequently Asked Questions
We’re here for you during this difficult time.
Gowin Memorials was created because we couldn’t find an appropriate solution for our family – one that embraced what impact a life has made on the world. We want to help create a loving, lasting memorial for your loved one that truly celebrates life.
If you don’t see the answer to your question here, please email or call us at (720) 837-7960.
Category: Ordering & Shipping
How long can I expect the order to take?
We try to keep all of our sculptures in stock so we can get it to you quickly. We can also customize and add detail to an existing design. Generally, orders take 1-2 days to process and ship. This is primarily dependent on whether we’re engraving and mounting a plaque.
Can you ship directly to the funeral home?
Yes! We can ship to you or straight to the funeral home at your convenience.
How much is shipping?
We offer free USPS priority shipping in the continental US.
Category: Quality & Design
Can you create a new, custom design?
We are constantly working on new designs, and most of our ideas come from our customers and potential customers. If there’s a theme you want that we don’t offer, let us know. It does take months to bring a new sculpture from concept to reality, but we want you to know that the option is there for you. Ultimately, we want to get you the most meaningful memorial we can that will be treasured for generations.
What other options are available to personalize the piece?
We would love to customize our current designs to suit your needs. Let us know if you have a preference on wood or stains for the vessel. We can even customize the patinas on the sculpture to your ideas. Perhaps your dad wore a particular colored cap when he went fishing? Contact us to discuss your ideas and to discuss pricing and timing.
How are Gowin Memorials better than other options on the market?
It would be easier, cheaper, and faster for us to reproduce the same old designs using mass-production and low-quality materials. However, we believe that we’re selling more than just cremation urns. We are trying to honor and respect the legacy of your loved one. Our thoughtful designs, top-notch materials, and the classical, hand-crafted techniques seem like the only appropriate way to honor the legacy of an impactful life.
Category: Returns & Refunds
What if my sculpture gets damaged?
Because our sculptures are cast in bronze, they can be repaired if they are damaged. Lesser sculptures made of cheap, resin-cast or other low-quality metals become trash if they’re ever subjected to the bumps and bangs of everyday life. Contact us for more details. Please read our Return Policy.
What if I am not happy with the final product?
If you are not 100% satisfied with your Gowin Memorial Urn, you may return it within 30 days of receipt with prior written approval. To be eligible for a return, your item must be unused and in the same condition that you received it. The weight and complex shapes of our products necessitate that they are returned in the original packaging. Please read our Return Policy. Feel free to give us a call if you have questions or concerns.
Category: Size Options
How large of a cremation urn do I need?
The general rule typically cited is that one pound of healthy bodyweight requires one cubic inch of capacity. By this logic, a 165-pound adult would require a volume of 165 cubic inches. However, the Cremation Association of North America (CANA) determined that the standard capacity of a single adult urn should be 200 cubic inches. The majority of soft tissues such as fat are evaporated during the cremation process. This means a person’s bone structure will primarily determine the necessary urn volume rather than their weight at the time of passing. It is exceedingly rare for cremated remains to exceed this 200 cubic inch volume. That said, we have multiple urn size options available, small to large. Please contact us with questions.
Do you offer companion urns for two individuals?
Any of our memorial sculptures can be mounted to a standard or companion volume walnut base. The companion bases have the same profile but are taller to accommodate the ash volume for two individuals. Our companion bases are 300 cubic inches.
Category: Handling Cremains and Urns
How are the ashes stored in your urns?
Cremated remains are typically stored in plastic bags. We recommend that the ashes be kept in bags even when they’re placed in the urn. We ship each package with extra bags in case the original bag doesn’t easily fit into our wooden base. Contact your Funeral Director or Gowin Memorials if you need additional bags for ashes.
How do I open or seal Gowin Memorial Urns?
The ‘urn’ part of our sculptures is the wooden vessel, or box that contains the cremated remains. The lid (also the sculpture’s base) is held in place by 4 Phillips head screws that come in through the bottom. If the urn needs to be opened, we recommend accessing the screws one at a time by hanging one corner of the urn off a table or countertop. Two metal pins accurately position the lid on the base, which also aligns the screw holes. When sealing one of our urns, be sure that the top is properly seated on the metal guide pins. The screws should only be ‘snug’ tight to avoid damaging the wood. We recommend that the cremains be kept in a plastic bag even when they’re interred in the urn. We ship each urn with extra bags. Contact your funeral director or us if you need additional bags for ashes. Your funeral director may be willing to take care of handling the cremains if you find this too difficult, emotionally or otherwise.